Privacy Policy

1. Information We Collect

Information you provide directly

• • Account data: email address, full name, password hash, profile photo
• • Profile data: age, country, job title, company, industry, experience level
• • Business data: content of business model canvases you create
• • Communication data: messages you send to our support team
• • Payment data: billing details processed by our payment provider (we do not store raw card numbers)

Information collected automatically

• • Usage data: pages visited, features used, clicks, and session duration
• • Device data: browser type, operating system, screen resolution
• • Log data: IP address, timestamps, error logs
• • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your data to:

• • Provide, maintain, and improve the Service
• • Create and manage your account
• • Process payments and manage subscriptions
• • Generate AI-powered business canvases based on your inputs
• • Send transactional emails (account verification, receipts, security alerts)
• • Respond to support requests and feedback
• • Detect, prevent, and address technical issues and fraud
• • Comply with legal obligations
• • With your consent: send product updates and marketing communications

We do not use your canvas content to train AI models without your explicit consent.

3. Information Sharing & Disclosure

We do not sell your personal information. We share data only in these circumstances:

4. Data Security

We implement industry-standard security measures to protect your information:

• • TLS/HTTPS encryption for all data in transit
• • Encryption at rest for stored data
• • Row-level security (RLS) in our database — you can only access your own data
• • Secure, hashed password storage (we never store plaintext passwords)
• • Regular security reviews and access controls

Despite these measures, no system is 100% secure. If you suspect a breach affecting your account, contact us immediately at privacy@innocanvas.site.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• • Account and profile data: retained until you delete your account
• • Canvas data: retained until you delete individual canvases or your account
• • Payment records: retained for up to 7 years as required by financial regulations
• • Log data: retained for up to 90 days
• • After account deletion, we may retain anonymized, aggregated data indefinitely

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, email privacy@innocanvas.site. We will respond within 30 days.

7. Cookies & Tracking

We use the following types of cookies:

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent the Service from working correctly.

8. Third-Party Services

InnoCanvas integrates with the following third-party services, each governed by their own privacy policies:

9. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. International Data Transfers

InnoCanvas operates globally. Your data may be stored or processed in countries other than your own. We ensure any international transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on the Service at least 14 days before they take effect. We encourage you to review this page regularly.

12. Contact Us

For privacy-related inquiries, data requests, or complaints: